Entrepreneurs, Senior Support Care
Q: Spencer, how would you describe the business you co-founded, Senior Support Care?
Spencer: Senior Support Care is a home care company I co-founded with Mikaela to support seniors in maintaining their independence, dignity, and quality of life. We provide personalized, one-on-one caregiving services tailored to each client’s unique needs, whether that’s companionship, personal care, or more complex support like dementia care. What really sets us apart is our focus on building strong, trusting relationships between clients, caregivers, and families. We’re deeply committed to providing compassionate, consistent care and ensuring that our clients feel safe, respected, and genuinely cared for in their homes.
Q: Mikaela, how did your journey lead to you two starting a business?
Mikaela: I never imagined I’d start my own business. I didn’t come from a background in entrepreneurship, but from a young age I knew I loved leadership roles. I went to leadership camps, worked as a rec therapist at a retirement home, and spent most of university working as a government-funded personal support worker. I took a lot of risks early on, applying for big roles before I felt “ready” because I was determined to figure out what I really wanted to do. Looking back, I realize I started from the bottom of the ladder young. By the time I graduated, I had so much hands-on experience that my path felt a lot clearer than I ever expected. Spencer and I had lived together for three years when we started the business after university, and we had such a strong friendship. We knew we worked well together, and that made taking the leap into business feel natural. Senior care was something we both felt genuinely good at. We had been told time and time again that this work was our purpose and over time, we really came to believe that too. When Spencer and I started our business, there was no five-year plan filled with bold milestones or revenue goals, it really began with us doing the jobs we had done in school ourselves, and letting it take us where it was meant to. What we had was purpose. We had both seen the gaps in senior care and believed we could do things differently. We were willing to get our hands dirty, lead with compassion, and build something rooted in meaning.
Q: Looking back, what has been the most useful knowledge or skillset from your courses in the department of Health, Aging & Society?
Mikaela: One of the most valuable skills I gained from the Health, Aging & Society department at McMaster was the ability to advocate both in theory and in practice. We weren’t just studying systems, we were taught to see the people within them. The program helped me recognize real gaps in care and services and gave me the tools to do something about them. We explored how power, policy, and privilege intersect with healthcare and how, even as students, we could begin to challenge and change the system. What I appreciated most was how the program allowed us to specialize in topics that genuinely sparked our interest. A lot of people go into this program because they want to be the change. They want to make an impact and build a career that’s bigger than themselves. What’s important to know is that this program helps build those stepping stones. Beyond what you learn in the classroom, you also learn how to manage your time, balance school, work, and a social life, speak confidently in front of others, advocate for yourself, and ask for help when you need it. You learn to be creative, to work independently, and to figure out what kind of work actually excites you. For me, I didn’t leave this program knowing exactly what I wanted to do but I left knowing I had a passion, and the skills to figure it out.
Spencer: Looking back, I would say one of the most useful knowledge I gained from my time in the Health, Aging & Society department was an understanding of person-centered care. Specifically, I learned how important it is to recognize and respect each individual’s unique life history, preferences, and needs when providing support. It’s not just about assisting with daily tasks, it’s about preserving dignity, promoting independence, and truly listening to the person behind the care plan. This approach has been foundational in how we built Senior Support Care. It shaped the way we design our services, match caregivers with clients, and create care plans that are flexible and meaningful, not just clinical.
Q: How have you managed setbacks or challenges in your career?
Mikaela: Something I don’t talk about often is that my path into senior care and entrepreneurship didn’t come from a lifelong dream, it came from what I once saw as failure. In high school, I was a strong student. I came to McMaster expecting to go into psychology, with big goals and even bigger expectations for myself. But in the first year, I failed math and that one course completely changed the direction of my degree. I didn’t just fail once I tried multiple times to pass, determined to stay on my original path. If I wanted to stay in psychology, I would either have to change programs or even change schools. At the time, it felt like a major setback and a personal failure. I didn’t come to McMaster thinking I’d study Health Studies or work with seniors. That was never the plan. But looking back, I can honestly say that failure was one of the most important things that ever happened to me. It led me to a program I didn’t previously consider and ultimately a career that I never would have found otherwise. Another big “failure” came after graduation. I applied to the Master’s program at McMaster and wasn’t accepted. I was disappointed, discouraged, and unsure of what was next. But again what felt like a dead end actually opened everything up. If there’s one thing I’ve learned it’s that the moments that feel like rejection are often just redirection. I didn’t start with a dream of running a business but I did have the willingness to do the hard work. The full-circle moment came when, four years after starting Senior Support Care, I earned my Master’s and officially became a psychotherapist, something I once thought was no longer possible. Looking back, I’m genuinely grateful for the setbacks I faced, because the hands-on experience I gained along the way has made me a more grounded, empathetic, and effective in the work I do today.
Q: What advice would you give to students pursuing university today?
Mikaela: My advice for students would be: it’s okay not to have a clue what you’re supposed to be doing. No one else has the exact path you’re meant to be on and it’s completely normal not to have your future all figured out. What matters most is staying curious, and willing to try even if it doesn’t look like what you originally imagined.
Spencer: My advice to students in the Health, Aging & Society programs would be to really take the time to connect what you’re learning to real-world situations. The theories and concepts you study are powerful when you apply them with empathy and an open mind. Aging is complex and personal — it’s not just about health challenges, but about identity, independence, and quality of life. I’d also encourage students to stay flexible and open to the different paths their careers might take; the skills you develop in this program can be used in so many meaningful ways, whether that’s in hands-on care, policy, research, or advocacy!
Professional Contacts:
Connect with Mikaela on LinkedIn or Spencer on LinkedIn. Learn more about Senior Support Care on Instagram or visit Senior Support Care on Facebook.